Here’s a quick run-down on what to do if you’re having problems with your website. If your site is unreachable, or running very slowly:
- Check your internet connection – see if you can connect to other sites.
- Check your browser – see if you can access your site in another web browser.
- Contact your hosting provider – make note of the symptoms and any error messages and use your provider’s online or phone-based trouble line. (It is important that you have your account information available for authentication.)
- Call your website developer/support provider – if it’s a site-specific problem, they can help you get to the bottom of it. If it’s a hosting-related problem, they can help you work with the provider to get it resolved.
Site outages will happen now and then; following the above steps (and providing as much information as possible about the error) will help get them corrected quickly.
Important reminder: You should also have readily available site and database back-ups – just in case.